Refund & Returns Policy
Wrong size, or something not quite right? Here’s exactly how our returns and refunds work — simple and hassle-free.
How Returns Work
Reach Out to Us
Email us within the return window with your order number and reason.
Get It Approved
Our team reviews your request within 24–48 hours.
Ship It Back
Pack the item with tags intact and send it to the address we provide.
Get Refunded
Once inspected, your refund or exchange is processed.
1. Return Eligibility
We want you to love what you order. If something isn’t right, most items can be returned under the following conditions:
- Return request is raised within 7 days of delivery
- The item is unused, unworn, and unwashed, with original tags still attached
- Original packaging is intact
- You have a valid order number and proof of purchase
2. Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or defective:
- Innerwear, lingerie, and swimwear
- Customized, altered, or made-to-order pieces
- Items marked as “Final Sale” or purchased during clearance offers
- Products damaged due to customer misuse or improper care
3. Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or different from what you ordered, we’ll make it right — no extra cost to you. Just email us at contact@drapedaily.com within 48 hours of delivery, along with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once verified, we’ll arrange a free replacement or a full refund, whichever you prefer.
4. How to Initiate a Return
- Email us at contact@drapedaily.com with your order number and reason for return
- Our team will confirm eligibility and share the return address and process
- Pack the item securely, ideally in its original packaging with tags attached
- Ship it back using a trackable courier service
5. Refund Process & Timelines
Once we receive your returned item, our team inspects it to confirm it meets our return conditions. After approval, refunds are processed as follows:
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days after approval |
| UPI / Net Banking | 3–5 business days after approval |
| Cash on Delivery (COD) | Refunded via bank transfer within 7 business days |
The exact time for the refund to reflect may vary depending on your bank or payment provider.
6. Size Exchanges
Ordered the wrong size? Let us know when you raise your return request and we’ll help you exchange it for a different size, subject to availability. If the size or style you want is out of stock, we’ll process a refund instead.
7. Return Shipping Costs
- Damaged, defective, or wrong item: We cover the return shipping cost entirely.
- Size exchange or change of mind: Return shipping costs are the customer’s responsibility, unless otherwise stated at checkout.
8. Order Cancellations
You can cancel your order free of charge as long as it hasn’t been shipped yet. Once dispatched, it cannot be cancelled — but you’re welcome to initiate a return once it’s delivered.
To cancel, email us at contact@drapedaily.com with your order number as soon as possible.
9. Late or Missing Refunds
- Check your bank account or payment app again
- Contact your bank or card issuer, as processing times can vary
- If it’s still missing, email us at contact@drapedaily.com and we’ll look into it right away
10. Need Help? Contact Us
Have a question about a return, refund, or exchange that isn’t covered here? We’re happy to help.